CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help!
Send us an email at info@paperluxestudios.com or contact us via our live chat option.
FAQ
When can I expect to receive my order?
Our items are made to order by hand and can take up to 7 business days to assemble and ship.
Customers who selected "Free Standard Shipping" should expect to receive their orders 9 business days from the date of purchase. Tracking details will be emailed to you once your order has shipped. To track your order status online, visit our guest order tracking page.
Can I change the shipping address once the order has been placed?
If the order hasn't shipped yet, we can still change the address for you. Changing order information will delay the shipment.
Does Free Shipping apply to all orders?
Free shipping only applies to orders shipped within the contiguous United States.
Do you ship internationally?
Paper Luxe Studios ships internationally! Shipping prices may vary based on size and location. You will be able to see the applicable shipping charge reflected in your shopping cart, after you enter the shipping address, at checkout.
Customers ordering to Canada, Australia, United Kingdom, and the European Union will be charged applicable taxes and duties in advance of delivery as part of the overall shipping cost.
Do you ship to P.O. Boxes?
As of 04/20/2024, we can only ship to physical addresses.
I received my tracking details, but it doesn’t show any movement, what should I do?
If it has been more than two days since your order has shipped and movement is not reflected on the shipper’s website or it has been more than 48 hours since the last tracking update, please contact us at support@paperluxestudios.com for further assistance.
What should I do if the tracking website states my package was delivered, but I never received it?
We are so sorry for the this problem!
We always recommend checking around your property or with neighbors to ensure your package was not misplaced. If after checking in you were unable to recover your packages, please contact us at support@paperluxestudios.com
Returns & Exchanges
At Paper Luxe Studios, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange the item within 15 days of receipt. Please note that customers are responsible for the shipping costs associated with returning the item.
To initiate a return, please contact our customer service team at support@paperluxestudios.com to receive a return authorization and instructions on how to proceed. Once we receive the returned item in its original condition, we will process your refund. Thank you for your understanding and cooperation.
For any questions or concerns, feel free to reach out to us.
What should I do if the artwork I received is damaged or not in perfect condition?
If your artwork arrives not in perfect condition, please email us at support@paperluxestudios.com with photos of the item AND photos of the box it arrived in, and we will gladly ship you a replacement, at no additional cost.
What should I do if I didn’t receive the image or size I ordered?
If you receive the wrong image or incorrect size, please let us know by emailing us at support@paperluxestudios.com, with pictures of the artwork you received AND the UPC barcode (typically found on the back of the print). We will process a replacement order as soon as we are notified.